Refund Policy

Introduction

At Allkarts.com, we are proud to offer authentic handicrafts crafted by skilled artisans. Each product reflects the craftsmanship and traditions of its maker. Due to the unique and handmade nature of our items, slight variations are celebrated as part of each product’s character.
 

Why This Matters

In the world of handicrafts, each piece is uniquely shaped by the artisan’s hands and holds its own story and individuality. This underscores the importance of our return policy, which is designed to respect and preserve these products.
 

Eligibility for Returns and Exchanges

  • We accept returns and exchanges only for items that are damaged or defective upon arrival.
  • You must notify us within 7 days of receipt to qualify for an exchange.
 

Process for Returns and Exchanges

  • To initiate a return or exchange, please contact our customer service team at support@allkarts.com with a detailed description of the issue and include photos of the damage or defect.
  • Once your claim is approved, we will provide detailed instructions for returning the item.
  • All items must be returned in their original packaging and condition.
 

Handling Exchanges

  • Upon receipt of the returned item, it will be thoroughly inspected, and we will notify you via email whether the exchange has been approved.
  • If approved, the defective or damaged item will be replaced at no additional cost to you.
  • In the event that a replacement is not available, we will issue a full refund.
 

Fairness of the Policy

This policy is both fair and necessary within the handicraft industry, where the uniqueness of each item is paramount. By limiting returns and exchanges to only damaged or defective products, we honor the labor and cultural heritage that each piece carries. The 7-day window for reporting issues provides customers with sufficient time to inspect their purchases and supports our commitment to efficient logistics and exceptional customer service.
 

Implementation

Implementing this policy ensures that the interests of both the artisans and the customers are protected, respecting the artistry and integrity involved in every transaction.